{"id":2227,"date":"2021-03-10T11:25:50","date_gmt":"2021-03-10T10:25:50","guid":{"rendered":"https:\/\/logosite-prod.logotel.it\/case-study\/dres\/"},"modified":"2024-02-28T12:40:05","modified_gmt":"2024-02-28T11:40:05","slug":"dres","status":"publish","type":"case-study","link":"https:\/\/www.logotel.it\/en\/projects\/case-studies\/dres\/","title":{"rendered":"DRES"},"content":{"rendered":"\n\n\n<section class=\"wp-block-lgtl-section alignfull no-padding  is-style-default\" data-name=\"Sezione 1\"><div class=\"lgtl-section--inner\">\n<div class=\"wp-block-columns is-space-between is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column-left is-4-columns is-layout-flow wp-block-column-is-layout-flow\">\n<header class=\"wp-block-lgtl-custom-title lgtl-title\"><span class=\"wp-block-lgtl-custom-title__description lgtl-title__description\">THE CHALLENGE<\/span><h4 class=\"wp-block-lgtl-custom-title__section lgtl-title__section\"><\/h4><h3 class=\"wp-block-lgtl-custom-title__title lgtl-title__title\">A system to redefine the logic of approach to the Customer.<\/h3><div class=\"wp-block-lgtl-custom-title__content lgtl-title__content\"><\/div><\/header>\n<\/div>\n\n\n\n<div class=\"wp-block-column column-left align-vertical-with-title is-6-columns is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Diesel SpA is a brand of the OTB (Only the Brave) Group, the parent company of fashion brands Diesel, Maison Margiela, Marni, Amiri and Viktor&amp;Rolf and of the licensed brand production and distribution companies Staff International and Brave Kid.<br>Logotel designed for and with Diesel a system that supports the redefinition of its approach to the customer, in order to create an innovative customer experience with many goals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To guide and support the Diesel sales network in achieving its business objectives by improving knowledge of the product and the quality of the offer, through training and incentivisation plans.<br>To develop a collaborative Web environment on a worldwide scale for store staff, in which to gather the initiatives organised by the company&#8217;s various &#8220;personalities&#8221;, both at headquarter level and for each country.<br>To increase the sense of belonging to the &#8220;Diesel Tribe&#8221;, sharing the company&#8217;s core values.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-gallery aligncenter columns-1 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1-1024x512.jpg\" alt=\"\" data-id=\"1758\" data-full-url=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1.jpg\" data-link=\"https:\/\/www.logotel.it\/?attachment_id=1758\" class=\"wp-image-1759\" srcset=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1-1024x512.jpg 1024w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1-300x150.jpg 300w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1-1536x768.jpg 1536w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1-1568x784.jpg 1568w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1.jpg 2048w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_image1-300x150@2x.jpg 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/li><\/ul><\/figure>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-lgtl-section\" data-name=\"Sezione 2\"><div class=\"lgtl-section--inner\">\n<div class=\"wp-block-columns is-space-between is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column-left is-4-columns is-layout-flow wp-block-column-is-layout-flow\">\n<header class=\"wp-block-lgtl-custom-title lgtl-title\"><span class=\"wp-block-lgtl-custom-title__description lgtl-title__description\">THE SOLUTION<\/span><h4 class=\"wp-block-lgtl-custom-title__section lgtl-title__section\"><\/h4><h3 class=\"wp-block-lgtl-custom-title__title lgtl-title__title\">A&nbsp;<strong>service platform<\/strong> that brings together 3,000 store employees.<\/h3><div class=\"wp-block-lgtl-custom-title__content lgtl-title__content\"><\/div><\/header>\n<\/div>\n\n\n\n<div class=\"wp-block-column column-left align-vertical-with-title is-6-columns is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The DRES Business Community is an important step in a process of transformation that began when Diesel HR created a new training programme with the support of Logotel. The programme has a classroom and online component, to maximise learning and trigger ways of sharing best practices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The digital experience was then extended and typical business community features integrated into the training, including gamification tools and new editorial content, designed and produced together with a multidisciplinary Diesel-Logotel team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A system of Retail Education, Empowerment and Engagement for store staff (managerial or not) of single-brand stores (outlets and full price) and Department Stores in North America, Europe and China, including Hong Kong, and Japan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since 2018 the project has been gradually extended to the whole Distributor channel, which reaches people in Central and South America, Europe, the Middle and Far East.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-space-between is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-4-columns is-layout-flow wp-block-column-is-layout-flow\">\n<header class=\"wp-block-lgtl-custom-title lgtl-title\"><span class=\"wp-block-lgtl-custom-title__description lgtl-title__description\">THE EXPERIENCE<\/span><h4 class=\"wp-block-lgtl-custom-title__section lgtl-title__section\"><\/h4><h3 class=\"wp-block-lgtl-custom-title__title lgtl-title__title\">An <strong>evolved experience<\/strong>&nbsp;in terms of collaboration and involvement.<\/h3><div class=\"wp-block-lgtl-custom-title__content lgtl-title__content\"><\/div><\/header>\n<\/div>\n\n\n\n<div class=\"wp-block-column align-vertical-with-title is-6-columns is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The platform is designed specifically for viewing on your tablet. Indeed, Diesel has supplied each store with a dedicated iPad to access the Business Community. However, all content is also accessible from any other device, maximising the effectiveness of their penetration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Store Teams in 52 countries in four different continents now work together on DRES.<br>Each content (text, video, learning objects&#8230;) is professionally translated into seven languages (English, Italian, French, Spanish, German , Chinese and Japanese), not only due to the linguistic diversity of the countries involved, but also taking account of cultural specificities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By accessing DRES, Diesel people can also share Store experiences through photogalleries, view infographics and interact with a variety of learning objects, compiling learning assessment questionnaires both for training and product issues, use the teamwork support tools, test their skills in achieving KPIs, and thus improve behavioural aspects, coaching skills and sales techniques.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-gallery columns-2 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-1024x683.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-1024x683.jpg\" alt=\"\" data-id=\"2379\" data-link=\"https:\/\/www.logotel.it\/case-study\/dres\/attachment\/dres_logotel_gallery1\/\" class=\"wp-image-2380\" srcset=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-1024x683.jpg 1024w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-300x200.jpg 300w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-1536x1024.jpg 1536w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-1568x1045.jpg 1568w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1.jpg 2048w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery1-300x200@2x.jpg 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-1024x683.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-1024x683.jpg\" alt=\"\" data-id=\"2381\" data-link=\"https:\/\/www.logotel.it\/case-study\/dres\/attachment\/dres_logotel_gallery2\/\" class=\"wp-image-2382\" srcset=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-1024x683.jpg 1024w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-300x200.jpg 300w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-1536x1024.jpg 1536w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-1568x1045.jpg 1568w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2.jpg 2048w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/DRES_Logotel_gallery2-300x200@2x.jpg 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_gallery3-1.jpg\"><img decoding=\"async\" src=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_gallery3-1-1024x683.jpg\" alt=\"\" data-id=\"2397\" data-full-url=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_gallery3-1.jpg\" data-link=\"https:\/\/www.logotel.it\/case-study\/dres\/attachment\/logotel_dres_gallery3-1\/\" class=\"wp-image-2397\"\/><\/a><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-lgtl-section alignfull has-bianco-color has-text-color has-background\" style=\"background:linear-gradient(180deg,rgb(228,0,43) 3%,rgb(90,0,16) 79%)\" data-name=\"\"><div class=\"lgtl-section--inner\">\n<ul class=\"wp-block-lgtl-contenitore has-4-columns\">\n<li class=\"wp-block-lgtl-counter lgtl-counter\"><div class=\"lgtl-li--inner\"><i class=\"lgtl-icon lglt-icons--user\"><svg width=\"48\" height=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M42 42.5h-3v-5.676c0-2.282-2.113-3.264-5.562-4.677-2.17-.889-4.416-1.809-6.094-3.397-.562-.531-.853-1.123-.865-1.758-.017-1.015.654-1.696 1.302-2.354 1.183-1.2 2.969-3.014 2.969-7.974C30.75 9.871 27.41 9 24.5 9s-6.25.871-6.25 7.664c0 4.96 1.786 6.774 2.969 7.974.648.658 1.319 1.339 1.302 2.354-.012.635-.303 1.227-.866 1.758-1.677 1.588-3.923 2.508-6.093 3.397C12.113 33.56 10 34.542 10 36.824V42.5H7v-5.676c0-4.411 3.944-6.027 7.425-7.453 1.74-.713 3.535-1.448 4.803-2.479l-.147-.15c-1.339-1.358-3.831-3.888-3.831-10.078C15.25 7.85 20.28 6 24.5 6s9.25 1.85 9.25 10.664c0 6.19-2.492 8.72-3.831 10.078l-.143.146c1.301 1.049 3.077 1.777 4.799 2.483C38.056 30.797 42 32.413 42 36.824V42.5z\" fill=\"#101010\" fill-rule=\"evenodd\"\/>\n<\/svg><\/i><h4 class=\"lgtl-counter--title\">Active users<\/h4><p class=\"lgtl-counter--content\"><span class=\"lgtl-counter--prefix\"><\/span><span class=\"lgtl-counter--number\">3300<\/span><span class=\"lgtl-counter--suffix\"><strong>+<\/strong><\/span><\/p><\/div><\/li>\n\n\n\n<li class=\"wp-block-lgtl-counter lgtl-counter\"><div class=\"lgtl-li--inner\"><i class=\"lgtl-icon lglt-icons--flag\"><svg width=\"48\" height=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M37 27.654a9.27 9.27 0 01-4.6 1.352c-1.421 0-2.57-.666-4.024-1.51-1.914-1.11-4.295-2.49-7.935-2.49h-.002a14.97 14.97 0 00-8.638 2.46V13.003A12.247 12.247 0 0120.4 9.806c2.927 0 4.78 1.074 6.572 2.113 1.599.927 3.254 1.886 5.46 1.886h.001A12.095 12.095 0 0037 12.8v14.853zm.586-18.387a9.282 9.282 0 01-5.186 1.739c-1.421 0-2.57-.666-4.024-1.51-1.914-1.11-4.295-2.49-7.935-2.49h-.002c-4.092-.122-8.132 1.495-11.032 4.413l-.407.41v28.577h2.801v-9.404c2.317-2.124 5.408-3.308 8.599-3.196 2.927 0 4.78 1.075 6.572 2.113 1.599.927 3.254 1.886 5.46 1.886h.001a12.105 12.105 0 006.781-2.26l.587-.418V7.685l-2.215 1.582z\" fill=\"#101010\" fill-rule=\"evenodd\"\/>\n<\/svg><\/i><h4 class=\"lgtl-counter--title\">Countries<\/h4><p class=\"lgtl-counter--content\"><span class=\"lgtl-counter--prefix\"><\/span><span class=\"lgtl-counter--number\">52<\/span><span class=\"lgtl-counter--suffix\"><\/span><\/p><\/div><\/li>\n\n\n\n<li class=\"wp-block-lgtl-counter lgtl-counter\"><div class=\"lgtl-li--inner\"><i class=\"lgtl-icon lglt-icons--remote\"><svg width=\"48\" height=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M39.5 21v20H44v3H4v-3h3.5V21h32zm-3 3h-26v17h26V24zm-12.393 2c1.583.03 4.106.709 4.106 4.75 0 2.319-.85 3.495-1.44 4.131.431.267.954.489 1.465.705 1.422.601 3.19 1.349 3.19 3.414v1H16.571v-1c0-2.065 1.768-2.813 3.19-3.414.511-.217 1.034-.438 1.465-.705-.589-.636-1.44-1.812-1.44-4.131 0-4.133 2.64-4.75 4.214-4.75zM24 28c-1.15 0-2.214.333-2.214 2.75 0 1.867.645 2.515 1.117 2.987.296.296.663.664.653 1.246-.007.371-.169.706-.48.998-.736.686-1.693 1.09-2.536 1.447-.517.218-.92.398-1.224.572h9.367c-.304-.174-.707-.354-1.223-.572-.844-.357-1.8-.761-2.536-1.448-.312-.291-.474-.626-.48-.997-.01-.582.356-.95.652-1.246.472-.472 1.117-1.12 1.117-2.987C26.213 28.333 25.15 28 24 28z\" fill=\"#101010\" fill-rule=\"evenodd\"\/>\n<\/svg><\/i><h4 class=\"lgtl-counter--title\">Monthly comments<\/h4><p class=\"lgtl-counter--content\"><span class=\"lgtl-counter--prefix\"><\/span><span class=\"lgtl-counter--number\">5600<\/span><span class=\"lgtl-counter--suffix\"><strong>+<\/strong><\/span><\/p><\/div><\/li>\n\n\n\n<li class=\"wp-block-lgtl-counter lgtl-counter\"><div class=\"lgtl-li--inner\"><i class=\"lgtl-icon lglt-icons--langauge\"><svg width=\"48\" height=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M26.984 40.72c2.024-2.688 3.441-5.793 4.238-9.32h8.06c-2.34 4.81-6.872 8.354-12.298 9.32zM8.718 31.4h8.06c.796 3.527 2.213 6.632 4.237 9.32-5.426-.966-9.957-4.51-12.297-9.32zM21.015 7.28c-2.024 2.69-3.44 5.794-4.239 9.32H8.718c2.34-4.811 6.871-8.354 12.297-9.32zm7.321 9.32h-8.672c.83-3.298 2.26-6.153 4.336-8.587 2.076 2.434 3.505 5.289 4.336 8.587zM7 24c0-1.595.236-3.134.65-4.6h8.634A35.857 35.857 0 0016 24c0 1.598.094 3.13.284 4.6H7.65A16.915 16.915 0 017 24zm12.108 4.6A33.243 33.243 0 0118.8 24c0-1.614.106-3.145.31-4.6h9.782c.203 1.455.31 2.986.31 4.6 0 1.615-.107 3.145-.31 4.6h-9.783zm.556 2.8h8.672c-.83 3.3-2.26 6.154-4.336 8.588-2.077-2.434-3.506-5.288-4.336-8.587zM41 24c0 1.596-.237 3.135-.65 4.6h-8.635c.19-1.47.285-3.002.285-4.6 0-1.598-.095-3.131-.285-4.6h8.635c.413 1.466.65 3.005.65 4.6zm-1.719-7.4h-8.058c-.798-3.526-2.215-6.63-4.239-9.32 5.426.966 9.957 4.509 12.297 9.32zM24.001 4C12.953 4 4 12.954 4 24s8.953 20 20 20c11.045 0 20-8.954 20-20S35.045 4 24 4z\" fill=\"#101010\" fill-rule=\"evenodd\"\/>\n<\/svg><\/i><h4 class=\"lgtl-counter--title\">Languages<\/h4><p class=\"lgtl-counter--content\"><span class=\"lgtl-counter--prefix\"><\/span><span class=\"lgtl-counter--number\">7<\/span><span class=\"lgtl-counter--suffix\"><\/span><\/p><\/div><\/li>\n<\/ul>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-lgtl-section alignfull no-padding  is-style-lglt--background__black\" data-name=\"\"><div class=\"lgtl-section--inner\">\n<figure class=\"wp-block-image alignfull size-large is-style-default\"><a href=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer-1024x512.png\" alt=\"\" class=\"wp-image-3480\" srcset=\"https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer-1024x512.png 1024w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer-300x150.png 300w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer-1536x768.png 1536w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer-1568x784.png 1568w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer.png 2048w, https:\/\/www.logotel.it\/wp-content\/uploads\/2021\/03\/Logotel_DRES_footer-300x150@2x.png 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div><\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"menu_order":0,"template":"","format":"standard","meta":{"inline_featured_image":false,"_client":"Diesel","_name":"DRES","_title":"A system of Retail Education, Empowerment and Engagement.","_description":"<p>How to support a worldwide sales network and create engagement through a collaborative service community that reaches America, Japan and China?<\/p>","_hero":1905,"_main":2163,"_year":"","_logo":1893,"_first":2159,"_homePage":0},"focus":[],"services":[],"class_list":["post-2227","case-study","type-case-study","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DRES - Logotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.logotel.it\/en\/projects\/case-studies\/dres\/\" 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