{"id":4227,"date":"2021-05-04T10:56:23","date_gmt":"2021-05-04T09:56:23","guid":{"rendered":"https:\/\/www.logotel.it\/case-study\/enelx\/"},"modified":"2024-03-14T18:45:47","modified_gmt":"2024-03-14T17:45:47","slug":"enelx","status":"publish","type":"case-study","link":"https:\/\/www.logotel.it\/en\/projects\/case-studies\/enelx\/","title":{"rendered":"Enel X"},"content":{"rendered":"\n\n\n
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THE CHALLENGE<\/span>

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A customer and experience-centric mindset.<\/h3>
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As the company within the Enel group that\u2019s leading energy transformation throughout the world as well as in the three B2C, B2B, B2G segments, Enel X\u2019s strategy pursues innovation, sustainability and digitalization.

To be among the leading players in the sector while continuing to offer quality solutions on the market, Enel X sensed that promoting a customer-centric and experience-centric mindset would be necessary in overcoming the product-driven paradigm, so favouring a more systematic and integrated vision for the end user, the community and its stakeholders.<\/p>\n\n\n\n

Logotel is supporting Enel X in this transformation process by intervening at several levels: strategic, training and planning.
At Enel X all are experience producers, with everyone involved in customer satisfaction and generation of a positive impact throughout the purchase journey, before-during-after. Such is the foundation upon which we started building a set of initiatives that aims to trigger gradual change within the company.<\/p>\n<\/div>\n<\/div>\n\n\n\n